Check out our designated Why shop with Youthstar Direct page

PayPal is a safer, simpler, smarter way to send and receive money online. 

Paying with PayPal is also faster. Once you've linked your card or bank account to your PayPal account, you won't need to provide all of your card details every time you shop online. 

Signing up for an account is easy, and it is free. All you need is an email address. 

You can still checkout with PayPal even if you do not have a PayPal account. Once you have been directed to PayPal for payment, simply click on "Guest Checkout" or "Pay by Debit or Credit Card" at the bottom. 

Please try to  pay again using a different card if you have one.

To find out why your card was refused in the first place, contact your bank. They should be able to help. 

You can find your order number through the shipping confirmation email we sent you. If you have an account with us, you can log onto My Account and click on orders to view your order number.  

Your order number should start with YD followed by a series of numbers

e.g. YD12345

We're really sorry about that, please request a return with us.

Once your return has been accepted and we have received the returned item, we will issue a refund. 

You will receive a confirmation email from us highlighting the return amount. 

It can take up to 14 days for the refund to be visible on your account.

You can see all delivery options available to our customers by clicking here

We currently ship to the following countries:

United Kingdom

Republic of Ireland

• Austria
• Belgium
• Czech Republic
• Denmark
• France
• Germany
• Guernsey
• Hungary
• Isle of Man
• Jersey
• Luxembourg
• Netherlands
• Norway
• Poland
• Portugal
• Slovenia
• Spain
• Sweden
• Switzerland

Orders placed before 2 PM are dispatched from our warehouse the same day. 

Delivery time varies depending on which delivery service you have chosen. Click here to view the delivery time. 

Please email us at sales@youthstardirect.co.uk

Please add "Change Delivery Address" to the subject line.

However, if your order has already been processed and dispatched, then unfortuately it is too late to change your delivery address

Please email us at sales@youthstardirect.co.uk

Please add "Order Cancellation Request" to the subject line.

However, if your order has already been processed and dispatched, then unfortunately it is too late to cancel your order

You are able to check the status of your order in two ways:

1.  Shipping Confirmation email:

You will receive an email from us once your order has been dispatched from our warehouse. Within the email you will find the tracking number. Click on this to track and trace or alternatively visit the couriers tracking site.

2. Online on the courier's website:

Click on the below links to track your item with the appropriate courier:

- Royal Mail Track and Trace

- DPD Track My Parcel

Firstly, make sure that 3 working days have passed since you ordered your items before you get worried about your order. 

If 3 working days have passed and you have not received your order, please make us aware by emailing us at sales@youthstardirect.co.uk, and add "Order Not Arrived" in the subject line. 

We will then check the delivery status with the courier and come back to you once we receive further information.

Meanwhile, please do the following two things:

- Please ensure the delivery address provided is correct

- If your delivery address is a home address, please check with all members of your household and neighbours if they took the delivery on your behalf. If your delivery address is a work address, please check with your post room and colleagues whether anyone else took delivery on your behalf.