Youthstar direct returns policy

Youthstar Direct stands behind the quality of everything we sell and hope you're happy with your order.

If you are unsatisfied for any reason, we will gladly accept your return within 30 days from the purchase date. 

We will accept returns provided they meet the following guidelines:

Returned within 30 days of purchase date


Returned with a valid proof of purchase


Item must be unused and in the same condition that you received it


Must be in the original packaging


Item is faulty, damaged or missing



 Excluded Items (for returns):

✘ Unsealed items with a protective seal due to health protection or hygiene reasons

Any product in the Medicines Category


Sale / Clearance items


Intimate or Sanitary Goods


Flammable Liquids or Gases

Please note: We will deduct shipping costs from your refund if the items are not faulty, damaged or missing.

requesting a return


To open a return case, send us an email that includes your order number and return reason to


Please wait whilst our Returns Department looks at your request to see if it complies with our Returns Policy


Once we have looked at your return request, we will inform you if your request has been approved or not

the return process


Once your return has been approved by us, pack your return items. Include a note inside the package specifying your order number (e.g. YD12345)


Go to your local post office, or use any trackable postal service available to you to send the return items back to us


Once we receive your order and it has been inspected, you will receive an email confirming your refund

contact us

Didn't find what you were looking for? Contact us and we will be more than happy to help!


0161 832 3050


Youthstar Direct
Unit D1, Chamberhall Business Park

Harvard Road
Bury, Lancashire