RETURNS & REFUNDS
Youthstar direct returns policy
Youthstar Direct stands behind the quality of everything we sell and hope you're happy with your order.
If you are unsatisfied for any reason, we will gladly accept your return within 30 days from the purchase date.
We will accept returns provided they meet the following guidelines:
✔ Returned within 30 days of purchase date
✔ Returned with a valid proof of purchase
✔ Item must be unused and in the same condition that you received it
✔ Must be in the original packaging
✔ Item is faulty, damaged or missing
✘ Unsealed items with a protective seal due to health protection or hygiene reasons
✘ Any product in the Medicines
✘ Sale / Clearance items
✘ Intimate or Sanitary Goods
✘ Flammable Liquids or Gases
Please note: We will deduct shipping costs from your refund if the items are not faulty, damaged or missing.
requesting a return
WAITPlease wait whilst our Returns Department looks at your request to see if it complies with our Returns Policy
ELIGIBILITYOnce we have looked at your return request, we will inform you if your request has been approved or not
the return process
PACKOnce your return has been approved by us, pack your return items. Include a note inside the package specifying your order number (e.g. YD12345)
SHIPGo to your local post office, or use any trackable postal service available to you to send the return items back to us
REFUNDOnce we receive your order and it has been inspected, you will receive an email confirming your refund
Didn't find what you were looking for? Contact us and we will be more than happy to help!
0161 832 3050
Unit D1, Chamberhall Business Park